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Amazon Lost and Found: Warranty and Refunds

The world of e-commerce is incredibly vast, and Amazonas one of the world leaders, ships millions of parcels every day. However, despite their efficiency, parcels can sometimes get lost en route. So what should you do if your order Amazon doesn't reach you? What guarantees are offered and how does the refund work? Let's dive into the process.

1. Amazon and order tracking

As soon as you place an order with Amazon, a tracking number is usually assigned to your package, enabling you to follow its progress in real time. If the order status says "Delivered" but you haven't received anything, it could be a delay in updating the status or a delivery problem.

2. First steps in the event of non-receipt

Before contacting customer service, here are a few steps to follow:

  • Check the delivery address on your account to make sure it is correct.
  • Check around your home; the package may be hidden for security reasons.
  • Ask your neighbors or other members of the household if they received the parcel in your absence.

3. A to Z warranty from Amazon

If, after these checks, you still can't find your package, Amazon's A to Z Guarantee kicks in. This guarantee protects buyers when:

  • They have not received their order.
  • The item received is damaged, defective or does not correspond to the description.
  • The return has been made in accordance with the return policy, but the refund has not been made or is incorrect.

4. Refund process

Under this guarantee, if you haven't received your package, you can request a refund or replacement. Here's how to proceed:

  • Go to your order history and select the item you have not received.
  • Click on "Problem with order".
  • Follow the on-screen instructions.

If the order was shipped by Amazon, the refund or replacement is usually prompt. For items sold by third-party sellers, Amazon may ask the seller to intervene first.

5. When to contact customer service

If you do not find a satisfactory solution via the A to Z warranty process, or if you encounter any difficulties, please do not hesitate to contact Amazon customer service directly.

Even if the number of packages lost by Amazon is relatively low compared to the total volume of shipments, the firm does everything in its power to protect its customers with solid guarantees. In the event of a problem, the A to Z guarantee and dedicated customer service are there to help and reassure you.

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