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Asos lost parcels: Guarantee and refunds

Asosas one of the most popular online fashion destinations, attracts millions of buyers from all over the world. With such a high volume of transactions, it's inevitable that some packages get lost or misplaced. If you find yourself in this situation, what can you expect in terms of guarantees and refunds? Here's what you need to know.

1. Order tracking at Asos

When you place an order with Asos, a tracking number is often provided, enabling you to follow the progress of your parcel. If your parcel is marked as "Delivered" but you can't find it, there may have been an error or delay in updating the tracking.

2. First steps

Before contacting Asos customer service:

  • Check the delivery address in your account.
  • Look around your home. Sometimes delivery drivers can leave the parcel in a safe place.
  • Ask your neighbors or members of your household.

3. Asos refund policy

If, after these checks, you are still unable to locate your parcel, it's time to contact Asos. The store offers a refund policy that covers situations where the parcel is lost or not received.

4. How to obtain a refund or replacement

Go to the "My Orders" section of your Asos account, select the order concerned and follow the instructions to report a non-received item. Asos will investigate the situation and usually offer a refund or replacement.

5. Asos customer service

If you encounter any difficulties or do not receive a satisfactory response via the online portal, please do not hesitate to contact Asos customer service directly for assistance.

Asos is well aware of the importance of customer satisfaction, and is taking steps to help those whose parcels have gone astray. By knowing the steps to follow and the rights you have, you can navigate this situation with peace of mind and find a solution quickly.

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