General Rules for Use of the Site (RGPU)

Welcome to the Lost & Found website. By using our services and browsing our site, you agree to comply with the general rules of use below. Please read them carefully.

1. Site presentation :

The "Colis Perdus" website is dedicated to the online sale of parcels lost by carriers. The contents of each parcel are unknown, offering the buyer a surprise with every purchase.

2. Acceptance of conditions :

The use of "Colis Perdus" implies full acceptance of these terms of use.

3. Site access :

Access to this site is restricted to persons of legal age. The publisher reserves the right to request confirmation of age from any user.

4. How to buy :

Parcel payments are made by bank transfer only, avoiding the costs associated with credit card transactions.

5. Delivery :

  • Packages under 35 Kg :
    • Shipped via Chronopost approximately 5 days after order.
    • Delivery at home or at a relay point, depending on the buyer's preference.
    • Estimated delivery time: 2 to 4 working days.
  • Packages over 35 Kg :
    • Shipped on pallet.
    • Delivery in front of the buyer's home.
    • Estimated delivery time: 2 to 4 working days after dispatch, i.e. approximately 7 to 9 days after order.

6. Return policy :

Returns are only accepted if the parcel arrives damaged or if a product inside is faulty. Given the surprise nature of parcels, returns based on content are not accepted.

7. Intellectual property :

All elements of the site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of LTD Colis Perdus.

8. Modification of RGPU :

"Colis Perdus" reserves the right to modify these conditions of use at any time. Users will be informed of such changes as soon as they are posted on the site.

If you have any questions or require clarification regarding these terms of use, please do not hesitate to contact us at :

Contact us

To contact us, please use the live chat at the bottom right of your screen.